Please note that every effort has been made to ensure that the colour reproduction of products shown in our Online Store is as close as possible to the original, but may not be exact.

All prices quoted in the online store are inclusive of VAT unless otherwise stated.

All special offers and sale items are subject to stock availability, and are subject to change at any time.

The prices listed in the Online Store are solely for people purchasing items from the online store. We cannot match these prices in our showroom in Lincoln.

The title of goods purchased remains with Raw Power Pro Sound Ltd until full payment is received and cleared for the item.

Your VAT receipt will be sent with your order (unless you request otherwise), and you should keep hold of this for guarantee purposes.

Raw Power does not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.

We accept credit and debit card payment via Visa, Mastercard, Switch, Delta (Visa Debit), Electron and Solo. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are ready to be shipped. You may send your credit card information via phone, fax, post, email or of course through our secure online catalogue. If you send your card details via email, please be aware that they will not be encrypted, and that it will be at your own risk.

Payment for your order is not processed 'automatically' as soon as your order is placed. We process the payments manually via World Pay (www.worldpay.co.uk) or via HSBC card processing machine. This ensures that you do not get charged incorrectly should any fault arise with the ordering system, or if an item is out of stock. All orders are subject to security checks before despatch.

We can also accept cheques (personal or business) before delivery. Please note that any cheques will need to clear before goods can be dispatched (this usually takes around a week). Cheques need to be made payable to Raw Power Pro Sound Ltd, and sent to the address as stated on this website.

Alternatively you may also make a direct payment into our bank account to pay for an item. Please contact us for further details if you wish to do this. Items paid for in this way will be despatched as soon as the funds show as being cleared in our account.

We also offer finance facilities at our showroom in Lincoln. Should you wish to pay in this way, please bring with you your bank account details, a credit card (if you have one), your UK Driving Licence or Passport, and a utility bill showing your current name and address details.

All purchases are processed in Pounds Sterling.

SHIPPING

Shipping Costs are automatically calculated as you process your order, and they are based on the total weight of your order, and will be shown when you go into the Shopping Cart.

We use 'Interlink Express' for all of our UK & European deliveries over 1kg. Deliveries under 1kg for the UK are sent by first class mail.

PLEASE NOTE!! - If you are placing an order from either 'Offshore UK Islands' (eg Northern Ireland, Channel Islands, Isle of Man, Isle of Wight etc) or from a non European Union country, please ensure you choose the correct location when you are asked by our ordering system to ensure the correct amount of shipping costs are applied.

Delivery schedule times are as follows:
('Working Days are classed as Mon, Tues, Wed, Thurs, Fri)

UK Mainland, Offshore, Channel Islands, Northern Ireland	Next Working Day
Belgium, France, Germany, Ireland/Eire, Luxembourg, Netherlands	2 Working Days
Austria, Denmark, Sweden	3 Working Days
Czech Republic, Italy, Slovakia, Spain	3-4 Working Days
Croatia, Estonia, Finland, Hungary, Norway, Poland, Portugal, Sweden, Slovenia	4-5 Working Days

Pre-Noon deliveries are available in Mainland UK only
Saturday deliveries are available upon request. Prices available upon request.

OFFSHORE UK ORDERS & NON EU COUNTRY ORDERS

If you are placing an order from either 'Offshore UK Islands' (eg Northern Ireland, Channel Islands, Isle of Man, Isle of Wight etc) or from a non European Union country, please call us or email us to place your order, so we can work out your carriage charge correctly.

BACK ORDERS

If an item you have ordered is not in stock, you will be emailed or phoned to check whether you would like us to place the item on back order for you. If you do not wish to wait, we will simply cancel that part of the order for you. If you are looking for something that you cannot find on our site, please let us know and we will try and find it for you. As new items become available, we will add them to this site.

VAT

On all orders made from the UK or the European Union, 17.5% VAT is added.

SECURITY

All credit card transaction details are encrypted using Actinic's built in 256 bit encryption technology which is unbreakable. This exceeds current SSL and browser technology, which runs at 40 bit in the UK and 128 bit in the USA. Unlike SSL, the credit card details are not decrypted once they reach the Host server. The card details can only be decrypted by our Actinic software once we have dowloaded your order onto our computer. They are not held in clear text on any website. This gives end to end security and there has been no known record of this system failing. To find out more about Actinic, visit their website at www.actinic.co.uk

ORDERING

On receipt of your order we will e-mail or telephone you personally to confirm your order and advise you of a delivery date.

Your card will not be charged until your goods are ready to be shipped. However if you have ordered something that we do not have in stock and need to order ourselves, we may take payment as soon as we order the item for you. You will be contacted if this is the case.

We aim to despatch orders on the same day that the order is received (up to 2pm for items over 1kg, and up to 5pm for smaller items, such as CDs). Items that are ordered after 5pm will be processed the next working day (excluding Wednesday)

GUARANTEES/TERMS & CONDITIONS

All new electronic equipment available on this website is covered by the manufacturers standard 1 year guarantee. Some manufacturers offer a longer guarantee (eg 1 year full guarantee and 2 years parts), so please check the guarantee card that comes with the product for further details, and remember to send the guarantee card back if it gives you the option to do so.

Second hand items are guaranteed for a period of 30 days from day of purchase. We try to ensure that all our second hand items are in good working order at the time of sale, however, should you encounter any problems please contact us immediately and we will do our best to resolve the matter for you.

If you have any problems with an item purchased from our website, please inform us immediately by telephone, on 01522 529786 which is available from 9.00am to 6.00pm Monday to Friday (excluding Wednesdays 9.30am to 5.30pm), or Saturdays from 10am to 5.00pm. We are closed on Sundays. Alternatively e-mail us at sales@rawpower.co.uk so that we can resolve the problem as quickly as possible. If you find that the goods are faulty or damaged in any way, please contact us within 7 days of the order being despatched and we will do our best to ensure that we either ship a replacement item to you or arrange for the item to be fixed (this is at the manufacturers discresion, and the final decision as to how the matter is resolved lies with them).

If on delivery, you realise that the item is not what you wanted, you will be responsible for returning the item back to us. We can arrange shipping back to us for you, however this will be charged extra at the standard Interlink shipping rates. Should you decline to accept your order on delivery from the courier, this will also incur a charge (details upon request). Unwanted items returned to us are subject to a 15% re-stocking charge, which will be deducted from your refund, along with any carriage charges that have incurred. Items must be returned to us with all original packaging and within 7 days of the item being despatched. Please ensure they are packed well to avoid damage to the item. Any unwanted items that are returned to us, must not be damaged in any way.

Crossfaders, faders, lamps/bulbs and stylus are not covered under any part of the manufacturers guarante.

Please note, we cannot accept returns of  CD's, DVD's, or any form of karaoke disc, unless the disc is proved to be faulty.

Content Copyright © 2004 Raw Power Pro Sound Limited. All rights reserved.