GENERAL INFORMATION

Please note that every effort has been made to ensure that the colour reproduction of products shown in our Online Store is as close as possible to the original, but may not be exact. We endeavour to ensure that all listings on the website are correct, mistakes can happen and manufacturers may list things incorrectly on their own websites (that we take the information from), we always try to rectify these mistakes as soon as possible.

All prices quoted in the online store are inclusive of VAT unless otherwise stated. A full VAT receipt will be sent with each order (unless you request otherwise), and this receipt should be kept safe for guarantee purposes.

All special offers and sale items are subject to stock availability, and are subject to change at any time.

The prices listed in the Online Store are solely for people purchasing items from the online store. We cannot match these prices in our showroom in Lincoln.

The title of goods purchased remains with Raw Power Pro Sound Ltd until full payment is received and cleared for the item.

Raw Power Pro Sound Ltd may revise these terms and conditions at any time. Customers are advised to check these terms and conditions from time to time. Ordering from the Raw Power Pro Sound Ltd website ( www.rawpower.co.uk ) constitures your acceptance of these terms and conditions, including any recent changes, whether or not you chose to review these changes.

PRIVACY POLICY

Raw Power Pro Sound Ltd does not disclose buyers information to any third party. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.

CARDS ACCEPTED & PAYMENT DETAILS

We accept credit and debit card payment via Visa, Mastercard, Maestro (which was Switch), Visa Debit, Solo and Electron. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are ready to be shipped (unless it is an item over £250.00 when we may require a deposit - details upon request). You may send your credit card information via phone, fax, post, email or of course through our secure online catalogue. If you send your card details via email, please be aware that they will not be encrypted, and that it will be at your own risk.

Payment for your order is not processed 'automatically' as soon as your order is placed through the website. We process all payment manually via World Pay
( www.worldpay.co.uk ) or via our instore card processing terminal. This ensures that you do not get charged incorrectly should any fault arise with the ordering system, or if an item is out of stock/unavailable. All orders are subject to security checks before despatch. Any orders that fail our security checks - monies will be refunded in full to the card details provided, we will not ship the order, and you will be informed via email or telephone of the situation. These stringest checks are in place to minimalise fraudulent orders and credit card fraud. Payment for each order, up to and including £250.00 is processed via World Pay (to validate the purchase), for orders over the value of £250.00 the remaining sum will be processed either via World Pay or via our instore card processing terminal.

Central government, local government organisations and educational establishments (schools, colleges of further education and universities) can arrange for official  purchase orders to be sent to us via fax (01522 569486), post (see our address on the main homepage) or via PDF/Word document attached to an email. This would enable goods to be sent out upon receipt of the official purchase order. All goods required need to be listed individually on the 'purchase order' along with a contact name and telephone number.

We can also accept cheques (personal or business) before delivery. Please note that all cheques will need to clear before goods can be despatched (this usually takes around one week). Cheques need to be made payable to Raw Power Pro Sound Ltd and sent to the address as stated at the bottom of the homepage. All personal cheques require the cheque guarantee card information written on the back of the cheque, along with your address and contact telephone number.

Alternatively, you may make a direct payment into our bank account to pay for an item. Please contact us for further details if you wish to do this. Items paid for in this way will be despatched as soon as the fund show as being cleared in our account.

We also offer finance facilities at our showroom in Lincoln. Should you wish to pay in this way, please bring with you your bank account details, a credit/debit card (if you have one), your Driving Licence or Passport, and a utility bill (dated within the last 2 months) showing your current name and address details.

All purchases are processed in Pounds Sterling.

SHIPPING / CARRIAGE / POSTAGE

Shipping costs are automatically calculated as you process your order, and they are based in the total weight of your order, and will be shown when you go into the Shopping Cart area of the online store.

We use 'Interlink Express' couriers for all of our UK and European deliveries over 1kg. Deliveries under 1kg for the UK are sent by first class post.

PLEASE NOTE! - If you are placing an order from either 'Offshore UK Island' (eg Northern Ireland, Channel Islands, Isle of Wight, Isle of Man etc) or from a Mainland European country, please ensure you choose the correct location when you are asked by our ordering system to ensure the correct amount of shipping costs are applied.

Delivery schedule times are as follows:

('Working Days' are classed as Mon, Tues, Wed, Thurs, Fri)

For orders and shipping to Norway and Switzerland, please contact us for shipping costs and details.

Pre-Noon deliveries are available in Mainland UK (excl Scottish Highlands) only. These are at a higher cost that normal delivery charges, and this option can be specified in the shipping section of the shopping cart.

Saturday deliveries are availalble upon request. Prices available upon request.

If you live outside the EU or your country is not listed in the 'Country List' on the shipping section of the shopping cart, please call or email us to place your order, so we can work out your carriage charge correctly.

BACK ORDERS

If an item you have ordered is not in stock, you will be emailed or phoned to check whether you would like us to place the item on back order for you. If you do not wish to wait, we will simply cancel that part of the order for you. If you are looking for something that you cannot find on our site, please let us know and we will try to source it for you. As new items become available, we will add them to this site, both in the regular part of the online store, and in a section called 'New Items In Stock' which can be found here: http://www.rawpower.co.uk/acatalog/New_Items_in_Stock.html

VAT

On all orders made from the UK or the European Union, 17.5% VAT is added. This is included in the price of items listed on the website, unless otherwise stated.

SECURITY

Our site utilises a 128-bit SSL, which stands for Secure Sockets Layer. SSLs adjust the standard Hypertext Protocol (http) by encrypting all data transfers. This means that when you enter your personal information on the checkout pages, all the data is encrypted. As well as this, there is Actinic (the catalogue software we use) encryption, whereby data cannot be decrypted until it reaches our computer system.

Browsers will display the golden padlock to indicate that you are in a secure area. You can click on this golden padlock to retrieve information about the certificate. It also contains all details regarding the Certification Authority responsible for the issuance of the certificate.

ORDERING

On receipt of your order (on a working day, during opening hours), we will e-mail or telephone you personally to confirm your order and advise you of a delivery date. So please ensure the telephone number and email address you give us are ones we can reach you on during the daytime.

Your card will not be charged until your goods are ready to be shipped. Howevver, if you have ordered something that we do not have in stock and need to order ourselves, we may take full payment or part payment as soon as have have ordered the item for you. You will be contacted beforehand if this is the case.

We aim to despatch order on the same day that the order us received (up to 2pm for items over 1kg, and up to 4pm for smaller items such as CDs). Items that are ordered after 4pm will be processed the next working day. Orders are processed on 'working days' only, so if for example you order from us at 5pm on a Friday, your order will not be processed until the Monday, and your order should be with you on the Tuesday. Whilst we endeavour to despatch all items the same working day (and we normally do), there are occasions when we may be unable to do this. Also, circumstances such as courier problems or postal strikes may mean we could not get your order to you the following day. If there is such a problem, we will of course let you know as soon as possible. This is why our delivery services is listed as 'usually' next working day. If your order is urgent, and you definitely need it the next working day, please call us to let us know during opening hours and we will be able to give you a definitive answer then.

GUARANTEES / TERMS & CONDITIONS OF SALE

All new electronics equipment available on this website is covered by the manufacturers standard 1 year guarantee. Some manufacturers offer a longer guarantee (eg 1 year full guarantee and 2 years parts), so please check the guarantee card that comes with the product for further details, and remember to send the guarantee card back or register the product online if it gives you the option to do so.

Second hand items are guaranteed for a period of 30 days from date of purchase. We try to ensure that all out secondhand items are in good working order at the time of sale, however, should you encounter any problems, please contact us immediately and we will do our best to resolve the matter for you.

If you have any problems with an item purchased from us, please inform us immediately by telephone on 01522 529786 between the hours of:
9am to 5.30pm Monday, Tuesday, Wednesday and Friday,
9am to 9pm on Thursdays
9am to 5pm on Saturdays
We are closed on Sundays and Bank Holidays. Alternatively, e-mail us at sales@rawpower.co.uk so that we can resolve the problem as quickly as possible. If you find that the goods are faulty or damaged in any way, please contact us within 7 days of the order being despatched and we will do our best to ensure that we either ship a replacement item to you or arrange for the item to be fixed (this is at the manufacturers discretion, and the final decision as to how the matter is resolved lies with them).

If on delivery, you realise that the item is not what you wanted, you will be responsible for returning the item back to us. We can arrange return shipping for you, however this will be charged extra, at the standard Interlink Express shipping rates. Should you decline to accept your order on delivery from the courier, this will also incur a charge (details available upon request). Unwanted items returned to us are subject to a 15% re-stocking charge, which will be deducted from your refund, along with any carriage charges that have incurred. Items must be returned to us with all original packaging and within 7 days of the items being despatched. Please ensure they are packed well to avoid damage to the item. Any unwanted items that are returned to us, must not be damaged in any way.

Crossfaders, faders, lamps/bulbs and stylus are not covered under any part of the manufacturers warranty.

Please note, we cannot accept returns of CD's, DVD's or any form of karaoke disc unless the disc be proved to be faulty.

These terms and conditions do not affect your statutory rights.

WEEE REGULATIONS

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment.  The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

• Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
• Many electrical items that we throw away can be repaired or recycled.  Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.  

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

Raw Power Pro Sound is obliged under these regulations to offer our customers free take-back of their WEEE on a * like-for-like basis when they buy a new Electrical or Electronic product from us.

For example, if a customer bought a new PA Amplifier from us we would accept their old PA Amplifier and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown. Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

How to return your like-for-like* WEEE to us:

If you are returning a small like-for-like item please post it to Raw Power Pro Sound Ltd., Unit 1  3 Crofton Road, Allenby Ind. Estate, Lincoln, LN3 4NL clearly marked as WEEE and with your details and we shall refund you the postage. If you are returning a large like-for-like item to us then please contact us on 01522 529786 or at sales@rawpower.co.uk and we shall arrange for your item to be collected by courier. Please note that if it is not a genuine like-for-like electrical or electronic item then we shall charge the carriage to you and shall not refund any postage. For any queries please contact us as above.

* As set out in the WEEE regulations a like-for-like item is one that :
a) is of equivalent type to, and
b) has fulfilled the same function as, the supplied equipment.